Refund Policy
Your privacy matters to us. We are committed to protecting your business information and using it responsibly.
1. Our Refund Policy
CloudPenny provides professional cloud consulting and FinOps services. Since most of our work involves expert consultation and customized solutions, refund eligibility depends on the type and status of the engagement.
2. Cloud Cost Assessment
Refund requests for Cloud Cost Assessments are evaluated based on the engagement status.
- Cancellation requests may be considered if work has not yet started
- Once the assessment has commenced, refunds may no longer be available
3. Consulting Engagements
Project-based consulting services are generally non-refundable after work has commenced
- FinOps Consulting
- Cloud Governance Advisory
- Cloud Cost Optimization Projects
4. Managed FinOps Services
For Managed FinOps subscriptions:
- Monthly subscriptions may be cancelled before the next billing cycle
- No refunds are provided for completed service periods
- Services remain active until the current billing period ends
5. Exceptional Cases
Refund requests resulting from:
- Duplicate payments
- Billing errors
- Payment processing issues
6. Contact Us
You may request to:
For refund-related questions or assistance, please contact us.
Email: supportcloudpenny@gmail.com
Our team will review your request and respond as quickly as possible.
